Torox typically replies within 24–72 hours, but it can take up to 5 business days in some cases.
To speed things up, include your Gain.gg username/gainid, offer ID, timestamps, and clear screenshots or confirmation codes when you file the ticket. Check My Profile → Held Offers (offers >10,000 coins are auto-held 30 days). If it’s held, bring screenshots to on-site Support and staff can help release it.
